Delete your account

You can delete your goodtools account and its data at any time, in the app or by email. You don't need the app installed to ask.

In the app

1. Sign in to Pipa on your phone or at pipa.goodtools.app.
2. Open Settings and go to Account.
3. Choose Delete account, type the confirmation phrase and confirm.

Deletion happens immediately.

By email

Email support@goodtools.app from the address on your account, with the subject "Delete my account". If you can't use that address, tell us which address the account uses and we'll confirm it's yours before we delete anything. We delete the account within 7 days and reply to confirm.

What is deleted

• Your sign-in and account profile.
• Every space you are the only member of, with all its expenses, budgets, categories, notes and uploaded receipts and statements.
• Your web subscription: it is cancelled immediately and your customer record at Stripe is deleted.
• Your settings and preferences.

What is kept, and why

• Spaces shared with other people. They stay with the other members, because the content is theirs too. You are removed, and the longest-standing member becomes the owner.
• App Store and Google Play subscriptions. We can't cancel these for you. Cancel them in your device's store settings, or you may keep being charged.
• Payment and tax records. Stripe, Apple, Google and RevenueCat keep records of past transactions, and we keep invoices, for as long as tax and accounting law requires, usually up to 7 years.
• Backups. Copies in our database backups expire within 7 days.
• Emails you sent us, kept while we need them to handle your request.

Questions: support@goodtools.app